SAMPLE SALE RULES // FAQ:
WHEN IS THE SAMPLE SALE?
The extended 2018 Summer Sample Sale runs online from July 27th – July 30, 11:59pm EST time.
WHAT ITEMS ARE INCLUDED IN THE SAMPLE SALE?
Only certain items are included in the Sample Sale, it’s not a site wide sale. Visit the Sample Sale page HERE to shop !
CAN I COMBINE MY TRADE DISCOUNT WITH THE SAMPLE SALE DISCOUNT?
No, trade discounts cannot be combined with the sample sale discount. We also cannot retroactively apply sale pricing to orders placed prior to the sale as all products in the sale are samples or remnants.
CAN I ORDER VIA EMAIL OR BY PHONE?
No, the Sample Sale is an ONLINE ONLY sale so your order will need to be processed via our website’s online shop. We won’t be honoring sample sale discounts for orders received via email or by phone.
CAN I RETURN OR EXCHANGE MY ITEMS?
All sample sale items are FINAL SALE, sold as is. There are no exchanges or refunds.
DOES PLACING AN ITEM IN MY ONLINE CART ENSURE IT’S ON HOLD UNTIL CHECKOUT?
No, items placed in your cart aren’t kept on hold while you shop. Items aren’t assured until the check out process is complete. Keep in mind that the sample sale is first come first serve and there is a finite number of items available. Please be familiar with our online shop ordering system and be vigilant as items tend to go extremely fast.
CAN I EMAIL IF I HAVE QUESTIONS BEFORE ORDERING?
Absolutely, we are happy to assist with any questions you have. Email us at firstname.lastname@example.org or call 347.703.8084 with any questions. Our office is open from 10am – 6pm EST Monday –Thursday and 10am – 2pm Friday EST.
HOW LONG WILL IT TAKE TO RECEIVE MY ITEMS?
We will do our best to ship your sample sale order within a week of purchase. However, please bear with us as Eskayel is a small company without a standard shipping department, and everyone here will be chipping in to make sure orders go out in a timely manner.
CAN I EMAIL WITH A WALLPAPER CALCULATION I NEED HELP WITH?
Absolutely, we understand that ordering wallpaper for a space can be tricky and we are happy to help you figure out how much paper you will need. Please contact us at email@example.com and we can help with the calculation. Please provide wall height and width dimensions as well as drawings if possible. As always, we highly recommend consulting with your wallpaper installer prior to ordering.